South East operates outdoor activity tours that mostly take part in a harsh but beautiful nature with unforeseeable weather. Our number one priority is the safety of our clients and guides and therefore we have built up a safety policy for both our clients and guides.
Change or cancellation of tours.
All guides from South East have experience and knolwledge of the tour they manage as well as a sertified First Aid licence. Our guides have the authority to change and/or cansel tours for safety reasons. Our guides evaluate the weather forecast and conditions and assess the situation. They base their assessment on their knowlecge and experience of the area. A cancelcoselation or change can apply when the weather changes for the worse, if the weather forecast for the day is bad or if we have a natural situation that causes cancellation, for example if there is a chance of avalanche, unstable ice in the ice caves or a similar situation.
In case of cancellation, to ensure the safety of our clients and guides, the rules from South EastsTerms and conditions apply concerning refund.
Healt information of clients.
To secure everyones safety it is very important for our guides to know about any underliyng diseases or conditions that could affect a clients ability to participate in our tours. Every client should read through the list below and let the guide know before the tour so he can make the appropriate arrangements and so he can respond appropriately in case of medical emergency.
- Heart disease
- High blood pressure
- Low blood pressure
- Fear of heights (Acrophobia)
- If you have a emergency medication like injectors for anaphylaxis or pills for chest pain (Nítróglýcerín ) please inform the guide where they are.
- If you take any medication on a regular basis, please inform the guide.
- If you know of any underlying or hereditary disease, condition or allergy, please inform the guide.